For companies looking to gain a competitive edge and focus more on strategic goals, Outsourcing Egypt has emerged as a compelling solution as it increases productivity and efficiency, reduces cost, as well as leads to savings in time on day-to-day operations.
With an enabling business environment, government support, availability of a rich pool of skilled talent, and digital resonance, Egypt has positioned itself as a prime outsourcing destination, ranking 23rd out of 78 outsourcing markets globally, according to Kearney’s Global Services Location Index 2023.
Government Support Driving Outsourcing Growth in Egypt
The Egyptian government has come to play a crucial role in fostering the growth of the outsourcing industry. Recognising its potential, the government has actively supported the development of the Information and Communications Technology (ICT) sector, which serves as a catalyst for attracting investors to choose Egypt as their outsourcing destination and business service hub. The ICT sector has experienced significant growth, with a nearly 17% increase during the fiscal year of 2021/2022, making it the fastest-growing sector in the country.
The launch of the “Digital Egypt Strategy for the Offshoring Industry 2022-2026,” a comprehensive five-year plan, has further bolstered this sector. Aimed at tripling export revenue generated from offshoring services, the innovative strategy also aims to create approximately 215,000 job opportunities in the field. Having welcomed 29 global firms into Egypt last year, the government aims to generate additional jobs in sectors such as Business Process Outsourcing (BPO), IT services, and engineering, with a combined annual export value of USD 1 billion. These initiatives, coupled with financial incentives and tax reductions, have contributed to Egypt’s attractiveness as an outsourcing destination.
Outsourcing Companies and BPO Market Expansion in Egypt
With several global organisations looking to expand and export some of their support functions to Egypt, the country’s outsourcing market has witnessed substantial growth across a multitude of sectors including call centres, HR, finance, and accounting. Raya and Teleperformance are among the largest BPO operators in Egypt while key players in the call centre services, including Webhelp, Sutherland, and Concentrix, have recognised its potential and established a presence in the country.
The outsourcing industry is expected to experience significant expansion in the coming years in both job creation (increasing by over 300% between 2022 and 2026 in the BPO sector alone) and contributions to the country’s GDP, as ITIDA projects the BPO industry will contribute between 1.2 and 1.4% of the country’s total GDP by 2026.
Skilled Workforce and Competitive Talent Pool
One of Outsourcing Egypt strongest advantages in the outsourcing industry lies in its skilled and multilingual workforce. Every year, thousands of graduates enter the labor market with degrees in information technology, business administration, and communications, equipped with strong English and technical skills. Many professionals are also fluent in languages such as French, German, and Spanish, which enables outsourcing companies in Egypt to cater to diverse international clients. This linguistic and technical versatility has positioned Egypt as one of the most attractive offshoring destinations for European and Middle Eastern businesses seeking both quality and affordability.
Technology Infrastructure and Innovation Ecosystem
Outsourcing Egypt rapidly evolving digital infrastructure has also played a key role in supporting outsourcing growth. The expansion of high-speed internet, investment in data centers, and nationwide adoption of digital transformation initiatives have made the country’s ICT environment one of the most advanced in Africa and the Middle East. In addition, Egypt’s emerging innovation ecosystem—fueled by technology parks and startup incubators—encourages collaboration between global outsourcing firms and local tech entrepreneurs, fostering a culture of innovation that enhances service delivery and operational excellence.
Future Outlook and Global Competitiveness
Looking ahead, Outsourcing Egypt is well-positioned to maintain and strengthen its standing as a leading outsourcing destination. Continuous investment in education, training programs, and technological development ensures that the local workforce remains adaptable to global business trends such as automation, artificial intelligence, and cloud-based operations. With sustained government backing, expanding infrastructure, and a steady pipeline of qualified professionals, Egypt is not only meeting current outsourcing demands but also shaping the future of digital services across the region and beyond.
You can read also.
Remote Work vs. Outsourcing: Which is Better for Your Business?
Why is Egypt the Perfect Destination for Outsourcing?
Top 5 Services Companies Can Outsource in 2025
How to Save Up to 50% on Costs with Outsourcing in Egypt
Outsourcing in Egypt: A Complete Guide for Startups
Schedule a Consultation Today
Start Your Journey to Talent Excellence
Unlock your business potential with Outsource Egypt’s expert outsourcing and recruitment solutions. Partner with us to elevate your team and achieve your strategic goals seamlessly.
