We are proud to welcome Emitek and Emicool, the UAE’s district cooling industry leaders, to our growing family of distinguished partners.
Cairo, Egypt – Outsource Egypt is thrilled to announce a new strategic partnership
with Emitek Technical Services and Emirates District Cooling (Emicool) LLC, two powerhouse names in the UAE’s air cooling and district cooling sector. This collaboration marks a significant milestone as we take over the management of their customer service operations, ensuring that their rapidly expanding customer base receives world-class support at every touchpoint.
Who Are Emitek & Emicool?
Emicool is a leading district cooling service provider in the UAE. Established in 2003 and headquartered in Dubai Investments Park, the company is a joint venture between Dubai Investments PJSC and a consortium led by Actis, a global leader in sustainable infrastructure investment.
With 355,000 tonnes of refrigeration (TR) capacity and a 30% market share, Emicool serves more than 30,000 happy customers across the UAE. Its ever-expanding network includes 20 district cooling plants strategically located to supply cooling services to some of Dubai’s most iconic developments, including:
- Dubai Investment Park (DIP)
- Dubai Sports City
- Dubai Motor City
- Jumeirah Bay
- Palazzo Versace & D1 Tower
- DWTC (Expo 2020)
- DAMAC Hills
- RTA 2020 Route
Emitek Technical Services serves as the operational backbone, delivering comprehensive technical solutions that support Emicool’s district cooling infrastructure across the region.
Market Impact & Industry Leadership
Emicool has firmly established itself as a strategic player among top-tier district cooling providers in the MENA region. Its market impact is reflected across several dimensions:
- Sustainable Urban Development
District cooling is an energy-efficient air-conditioning system that saves up to 35% energycompared to traditional systems, significantly reducing carbon footprint and environmental emissions. Emicool’s services directly support the UAE’s Net Zero by 2050strategic vision. - Expanding National Footprint
In a landmark move, Emicool recently secured the exclusive district cooling concession for Al Reef Downtown in Abu Dhabi, marking its entry into the Abu Dhabi market. The Al Reef plant serves 46 buildings, over 1,800 residential customers, and around 36 retail units. - Strategic Partnerships & Innovation
Emicool has partnered with Yellow Door Energyto launch solar projects that advance Dubai’s sustainable cooling infrastructure, and recently became the first district cooling providerto use innovative Distributed Temperature Sensing Technology. The company was valued at US$ 1 billion when Dubai Investments divested a 50% stake to Actis.
How Outsource Egypt Is Helping Emitek & Emicool
As the newly appointed partner managing their customer service operations, Outsource Egypt is bringing our expertise in customer experience excellence to support Emicool’s ambitious growth trajectory.
- World-Class Customer Service Management
We are taking over the end-to-end management of Emicool’s customer service functions, ensuring that every customer inquiry—whether related to billing, registration, technical support, or general inquiries—is handled with professionalism, speed, and care. - Scalable Support for Rapid Growth
With Emicool targeting 40,000+ satisfied customersand 500,000+ TR capacityin the coming years, we are building a customer service infrastructure that scales seamlessly with their expansion across new markets like Abu Dhabi. - Enhanced Customer Experience
We are implementing best-in-class customer service protocols, leveraging data and analytics to reduce response times, improve first-contact resolution rates, and ensure that Emicool’s commitment to “continuously exceeding customer expectations” is delivered consistently across all touchpoints. - Operational Excellence
By aligning our customer service operations with Emicool’s BOOT (Build, Own, Operate and Transfer) business model, we are ensuring that operational efficiency and customer satisfaction go hand in hand.
Looking Ahead
This partnership is more than a service agreement—it is a shared commitment to excellence. By combining Emicool’s industry-leading cooling solutions and Emitek’s technical expertise with Outsource Egypt’s customer service capabilities, we are creating a seamless experience that will set a new benchmark for customer care in the UAE’s district cooling sector.
We are proud to support Emicool’s mission of delivering reliable, efficient, and sustainable cooling solutions to a growing customer base across the UAE.
Welcome to the family, Emitek & Emicool!
